Support

How do I use CooCoo?

You can use CooCoo in several ways: You can send us a text message with a keyword or menu selection. You can also manage your account online at this website. For more details please see below.

Keywords and Searches:

Send a text message from your mobile phone to 266266 (spell, CooCoo on your keypad). You will receive a text message(s) back containing information pertaining to your keyword. You may also be presented with menu options. To select a menu option, simply reply with the given letter. You can also conduct a search by texting 266266 (CooCoo) with the subject of your search.

Text alerts:

CooCoo can automatically send information to your mobile device via text message. You can be updated about certain events or just receive information on a schedule with which you choose. You are able to manage your alerts by logging on to CooCoo.com. Once you have logged on check or uncheck the alerts you wish to receive.

Confirmation Code:

The first time you log into CooCoo.com you will be asked to provide your cell phone number. You will then be sent a confirmation pin to verify that the number you provided is actually your number. Once you have verified your pin you may manage your alerts via CooCoo.com.

How do I stop Alerts?

You may stop alerts both on your mobile device and via the CooCoo.com. After receiving an alert on your phone, send a text message with the word stop to 266266 (CooCoo). CooCoo will send you a text message to confirm that you have unsubscribed from the alert. If you wish to stop all CooCoo alerts, send a text message to 266266 (CooCoo) containing the words stop all. You will not receive any more alerts until you reregister.
You have already tried:

What if I have tried stopping my alerts but I am still receiving messages?

1. Sent a message stop all to 266266 (CooCoo).
2. Logged onto your CooCoo.com account and deleted the respective alerts. You may send us an email to support@coocoo.com and we will resolve the issue as soon as possible.

Help How do I get help or support?

To get help from CooCoo you can email us at support@coocoo.com, call our toll free number at 1.800.779.0593. From your mobile phone, you may request contact information at anytime by texting help to 266266 (CooCoo).
How do I get help from my cell phone?

At anytime while using the CooCoo service, you can send a message with the word help to 266266 (CooCoo). If there is a help selection on a menu you may respond with the letter selection to receive help.

Privacy: Will CooCoo ever give away or sell my phone number?

As a CooCoo customer your experience and privacy is important to us. CooCoo has a strict privacy policy that is always enforced. We will never sell, give away or use your number for any reason other then providing you with information that you request. Any personal information you provide is kept strictly confidential and will not be sold to any third parties.

Will I ever receive messages that I have not requested?

CooCoo will never send you a message that you do not request. If you feel you have received a message that you didn't ask for you may contact us at support@coocoo.com.

Which service providers support CooCoo?

* AT&T
* Verizon Wireless
* T-Mobile
* U.S. Cellular
* Sprint
* Nextel
* Boost
* Alltel
* Virgin
* nTelos
* Cellcom
* Rural
* Immix
* Eastern Kentucky
* Dobson
* Cincinatti Bell
* Metro PCS

Pricing: How much does CooCoo cost?

To use the basic CooCoo services is free. Your carrier charges however do still apply. This means that to use CooCoo, you will only have to pay what your service provider charges you to send text messages.